Stories from a 40-year veteran of the field

The Insurance Investigator's Playbook

Tradecraft, war stories, and hard-won lessons in insurance fraud investigation.

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Front cover of The Insurance Investigator's Playbook by Andrew Bouse

Forty years in a black car

The book the industry never had

Real war stories from a veteran investigator who spent four decades catching fraudsters, con artists, and ordinary people who made spectacularly bad decisions.

The original field reports are preserved word for word.

The pool heater

A claimant who said he could barely stand — sunburned on tape, installing a pool heater in his own back yard.

The stone quarry

Total disability on the file. Four-hundred-pound rocks in the footage.

The trailer across the street

A surveillance that ran a full year, and closed because the investigator bought the trailer across the street.

Inside this book

Field-tested method, not theory

“You wait for the lie to walk into the light. And when it does, you hit record.”
Full wrap jacket of The Insurance Investigator's Playbook

The author

Andrew Bouse

Four decades investigating insurance fraud — workers' compensation, arson, and undercover assignments — most of them from the front seat of a black car.

The Playbook exists because the field reports were kept. It is written for the claims professionals, SIU investigators, and adjusters who work files.

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